MOLAIX LLC — Return & Refund Policy

At MOLAIX LLC, customer satisfaction matters to us. If there is a problem with your order, please contact us at sales@molaix.com.

30-Day Returns

We accept return requests for eligible, non-custom items within 30 days of delivery.

Items must be unworn, unused, in their original condition, with original tags and packaging where applicable, and accompanied by proof of purchase.

To request a return, email sales@molaix.com with your order number and reason for returning the item. Please wait for approval and return instructions before shipping anything back.

Made-to-Order and Personalized Items

Custom-made or personalized products cannot be returned for a change of mind, incorrect size selection, or personal preference, except where required by law.

If your item arrives damaged, defective, or incorrect, please contact us for assistance. Your statutory consumer rights remain protected.

Damaged or Incorrect Orders

Inspect your order when it arrives. If something is damaged, defective, or incorrect, contact sales@molaix.com as soon as possible with your order number and photographs showing the problem.

We will review the issue and arrange an appropriate replacement, refund, or other remedy.

Exchanges

Contact us to request an exchange for an eligible item. Exchanges depend on product availability and may require returning the original item and placing a new order.

Return Shipping

Return instructions and any applicable shipping costs will be communicated when your return is approved. Do not send returns without authorization.

Refund Processing

Once an eligible return is received and inspected, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method, generally within 10 business days. Financial institutions may require additional processing time.

If more than 15 business days have passed since refund approval, contact sales@molaix.com.

Order Cancellations

Please contact us promptly if you need to cancel or modify an order. Cancellation may not be possible after production or shipping begins.

Consumer Rights

Nothing in this policy restricts consumer rights provided by applicable law, including any mandatory cancellation or return rights for international customers.

Contact Information

MOLAIX LLC

Website: https://molaix.com

Email: sales@molaix.com

Return address: Provided after return approval.