Return & Refund Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Damaged items should not be accepted upon delivery.
* After signing for and accepting your item, you are responsible for all damage claims.
* You must contact us within 48 hours of receiving your item if your product is damaged or does not meet your needs.
* Call the manufacturer if product is defective after the first use.
* In the event of a return, you must contact customer service to receive a return authorization (RA) number. We will not accept any returns without a RA.
* All returns are subject to a 10 to 20 percent restocking fee.
* Shipping and handling charges to and from our warehouse are not refundable for returned items.
* Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.
* If the product has been installed, it falls under manufacturer warranty (Each manufacturer is different please contact us for more information).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped by either ourselves or the manufacturer ALL ORDERS ARE TO BE CANCELED OVER THE PHONE WITH A LIVE CUSTOMER SERVICE AGENT WHICH WILL PROVIDE YOU WITH A CANCELATION NUMBER. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped by either us or the manufacturer the terms of our Returns policy will take effect