Return & Refund Policy

Return & Refund Policy

Returns

We accept returns within 14 days of delivery.
Items must be unused, unwashed, and in original condition with tags (if applicable).
Custom-made or personalized items are non-refundable, unless they arrive damaged or defective.

How to Start a Return

To initiate a return, please get in touch with us at info@molaix.com with your order number and reason for return. We’ll respond within 2 business days with instructions.

Refunds

Once we receive and inspect your return, we will notify you of the status.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping costs are non-refundable unless the item was defective or incorrect.

Exchanges

We do not offer direct exchanges. Please return your item and place a new order.

Damaged or Incorrect Orders

If your item arrived damaged or was incorrect, email us photos within 3 days of delivery and we will resolve the issue quickly.