MOLAIX RETURN & REFUND POLICY
At Molaix, we want you to feel confident and satisfied with your purchase. Please review our return and refund policy below before placing your order.
30-Day Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a return, your item must be:
- Unworn, unused, and unwashed
- In its original condition
- Free from stains, odors, damage, or alterations
- Returned with any original tags or packaging when applicable
To start a return, please contact us at sales@molaix.com and include your name and order number. Please do not send an item back before contacting us for return instructions.
Made-to-Order & Print-on-Demand Items
Many Molaix products are made or printed specifically for your order.
Because of the custom nature of these products, we cannot accept returns or exchanges due to buyer’s remorse, ordering the wrong size, or selecting the wrong color.
Please carefully review the product description and size guide before placing your order.
This restriction does not apply when an item arrives damaged, defective, misprinted, or different from what you ordered.
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, misprinted, or incorrect, please contact us at sales@molaix.com as soon as possible.
Include your order number and clear photos showing the problem.
Once we review and confirm the issue, we will work with you to provide an appropriate replacement or refund at no additional cost.
Exchanges
For eligible non-custom items, please contact us at sales@molaix.com to request an exchange.
For made-to-order or print-on-demand products, we generally cannot exchange an item because the wrong size or color was ordered. Please check the size chart carefully before purchasing.
Order Cancellations
We begin processing orders as quickly as possible.
If you need to cancel or change an order, contact sales@molaix.com immediately. We will do our best to help, but once an order has entered production or shipped, we may not be able to cancel or modify it.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process and post the refund.
Original shipping charges are non-refundable unless the return is the result of an error by Molaix or the item arrived damaged, defective, or incorrect.
Final Sale & Non-Returnable Items
The following are generally not eligible for return unless they arrive damaged, defective, or incorrect:
Personalized or customized products, made-to-order items, gift cards, and merchandise clearly marked Final Sale.
Return Shipping
Customers are responsible for return shipping costs for eligible returns unless the item was damaged, defective, incorrect, or the return resulted from an error by Molaix.
We recommend using a trackable shipping method when returning an item. Molaix is not responsible for return packages lost in transit.
Questions?
We're happy to help with questions about your order, return, or refund.
Email: sales@molaix.com
Website: Molaix.com
MOLAIX — Faith Rooted. Purpose Driven.
Exchanges
If you need a different size or color, contact us at sales@molaix.com and we'll help you exchange your item (subject to availability).
Refunds
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account after we process it.
Note: Original shipping costs are non-refundable. You are responsible for return shipping costs unless the item is defective or we made an error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@molaix.com with photos of the issue. We'll replace it or issue a full refund at no cost to you.
Questions?
If you have any questions about returns or exchanges, please contact us at sales@molaix.com